課時作業(yè)(十四)　[必修3　Unit 4 Astronomy: the science of the stars]

　　[限時：30分鐘]

　　Ⅰ.單項填空

　　1．[2011·山東卷] —Are you going to Tom's birthday party?

　　—________. I might have to work.

　　A．It depends

　　B．Thank you

　　C．Sounds great

　　D. Don't mention it

　　2．[2011·陜西卷] The new stadium being built for the next Asian Games will be________the present one.

　　A. as three times big as

　　B. three times as big as

　　C. as big as three times

　　D. as big three times as

　　3．________ by his impressive performance, Peter will probably be accepted by a key university.

　　A．To judge

　　B．Being judged

　　C．Judged

　　D．Judging

　　4．Our football team will compete against the Japanese team this evening.Let's go and________ them ________，shall we?

　　A．cheer; up

　　B．join; up

　　C．a(chǎn)dd; up

　　D．pick; up

　　5．—Some Chinese students find it hard to adapt to the life when in London.

　　—Exactly, ________ they've learnt a lot about the city before.

　　A．if only

　　B．now that

　　C．a(chǎn)s though

　　D．even though

　　6．________young people see and hear in the media helps them to figure out how the world works.

　　A．Which

　　B．That

　　C．What

　　D．How

　　7．________ with the question the students raised, the teacher paused for a few seconds.

　　A．Puzzling

　　B．To puzzle

　　C．Puzzled

　　D．Being puzzled

　　8．According to the report, the American government didn't intend to have its troops ________ of war zone.

　　A．pulled out

　　B．dropped out

　　C．driven out

　　D．run out

　　9．China's new food law provides for a food recall system________ producers have to stop production if their food isn't up to standards.

　　A．where

　　B．that

　　C．when

　　D．which

　　10．The harm the modern farming methods have done________ the countryside is considerable.

　　A．on

　　B．to

　　C．a(chǎn)t

　　D．for

　　11．It remains unknown ________ the peace talk between the two countries is going to lead.

　　A．where

　　B．when

　　C．how

　　D．why

　　12．[2011·北京卷] ________Barbara Jones offers to her fans is honesty and happiness.

　　A. Which

　　B. What

　　C. That

　　D. Whom

　　13．—I am going to be a volunteer at the Olympic Games to be held in London.

　　—________！ Me, too.

　　A．That's it

　　B．You're welcome

　　C．No problem

　　D．That's great

　　14．The villagers were often in________ clashes with each other years before the agreement was________.

　　A．interesting; arrived

　　B．peaceful; reached

　　C．violent; reached

　　D．spiritual; arrived

　　15．The top leaders of the two countries are holding talks in a friendly________.

　　A．a(chǎn)tmosphere

　　B．state

　　C．situation

　　D．phenomenon

　　Ⅱ.完形填空

　　Jerry is the kind of man you love to hate.He is always in a(n)__16__mood and always has something__17__to say.In his opinion, the bottom line is your choice__18__you live a life.

　　One morning, he did something you are never__19__to do in the restaurant business: he left the back door open and was__20__up at gunpoint by three armed robbers.While trying to open the__21__， with his hand shaking from__22__， he input the wrong code.The robbers beat him and even__23__him.Luckily, Jerry was found__24__quickly after the robbers had fled and he was rushed to the local first aid center.After 18 hours of operation and weeks of good care, he was out of hospital with fragments (碎片) of the bullets still in his body.

　　Jerry told me what happened after he was sent to hospital.He said the doctors were__25__.They kept telling him he was going to be fine and__26__him into the emergency room.But when he saw the__27__on the faces of the doctors and nurses, he got really__28__.In their eyes, he__29__， “He's dying.” He knew he needed to take__30__.There was a big，burly nurse shouting questions at him.She asked if he was allergic (過敏的) to anything, and the doctors and nurses

　　16．A.exciting　 B．good　 C．usualD．balanced

　　17．A.positive

　　B．funny

　　C．new

　　D．different

　　18．A.how

　　B．where

　　C．whether

　　D．why

　　19．A.advised

　　B．imagined

　　C．a(chǎn)sked

　　D．supposed

　　20．A.pulled

　　B．put

　　C．held

　　D．done

　　21．A.box

　　B．safe

　　C．counter

　　D．door

　　22．A.nervousness

　　B．worry

　　C．unwillingness

　　D．pressure

　　23．A.knocked

　　B．killed

　　C．knifed

　　D．shot

　　24．A.probably

　　B．relatively

　　C．merely

　　D．reasonably

　　25．A.excited

　　B．organized

　　C．hard-working

　　D．great

　　26．A.rolled

　　B．carried

　　C．wheeled

　　D．forced

　　27．A.surprise

　　B．expressions

　　C．feeling

　　D．puzzles

　　28．A.scared

　　B．embarrassed

　　C．disappointed

　　D．a(chǎn)nnoyed

　　29．A.knew

　　B．found

　　C．meant

　　D．read

　　30．A.notice

　　B．order

　　C．breath

　　D．a(chǎn)ction

　　stopped working as they waited for his reply.Jerry__31__for a while and then he decided to live.He took a deep breath and said, “Yes.__32__！” Over their laughter, Jerry told them to operate on him__33__he wouldn't die.

　　Jerry lived, thanks to the skill of his doctors, but also because of his amazing__34__.I learnt from him that every day we have the choice to live fully.

　　Attitude, __35__， is everything.

　　31．A.thought

　　B．wondered

　　C．judged

　　D．stopped

　　32．A.Medicine

　　B．Operation

　　C．Bullets

　　D．Fragments

　　33．A.unless

　　B．even if

　　C．a(chǎn)s if

　　D．before

　　34．A.reply

　　B．a(chǎn)ttitude

　　C．opinion

　　D．determination

　　35．A.to be honest

　　B．in that case

　　C．a(chǎn)fter all

　　D．strictly speaking

　　Ⅲ.閱讀理解

　　In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in or order to keep and increase market share.

　　It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people: those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal.

　　New challenges for customer care have come when people can obtain goods and services through

　　telephone call centers and the Internet. For example, many companies now have to invest(投資)a lot of money in information technology and staff training in order to cope with the “phone_rage”—caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.

　　“Many people do not like talking to machines，”says Dr. Storey Senior Lecturer in Marketng at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customers feel they know you and that you can trust—the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”

　　Recommended ways of creating customer delight include: under-promising and over-delivering

　　(saying that a repair will be camed out within five hours，but getting it done within two)；replacing a faulty product immediately: throwing in a gift voucher(購物禮卷)as an unexpected “thank you” to regular customers; and always returning calls，even when they are complaints.

　　Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example，“I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case)．

　　Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather，unclaimed luggage and technical problems.

　　For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly，with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.

　　British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.

　　Customer care is obviously here to stay and it would be a foolish company that used slogans such as “we do as we please”. On the other

　　hand, the more customers are promised, the greater the risk of

　　disappointment.

　　36．We can learn from Paragraph 2 that________.

　　A．complaining customers are hard to satisfy

　　B．unsatisfied customers receive better service

　　C．satisfied customers catch more attention

　　D．well-treated customers promote business

　　37．The writer mentions “phone rage”(Paragraph 3) to show that ________.

　　A．customers often use phones to express their anger

　　B．people still prefer to buy goods online

　　C．customer care becomes more attention

　　D．customers rely on their phones to obtain services

　　38. What does the writer recommend to create delight?

　　A．Calling customers regularly.

　　B．Giving a “thank you” note.

　　C．Delivering a quicker service.

　　D．Promising more gifts.

　　39．If a manager should show his empathy (Paragraph 6), what would he

　　probably say?

　　A．“I know how upset you must be.”

　　B．“I appreciate your understanding.”

　　C．“I'm sorry for the delay.”

　　D．“I know it's our fault.”

　　40．Customer delight is important for airlines because ________.

　　A．their telephone style remains unchanged

　　B．they are more likely to meet with complaints

　　C．the services cost them a lot of money

　　D．the policies can be applied to their staff

　　41．Which of the following is conveyed in this article?

　　A．Face-to-face service creates comfortable feelings among customers.

　　B．Companies that promise more will naturally attract more customers.

　　C．A company should promise less but do more in a competitive market.

　　D．Customer delight is more important for airlines than for banks.

　　答案

　　課時作業(yè)(十四)

　　Ⅰ.1.A　本題考查交際用語。根據(jù)答語中的I might have to work可以判斷回答者不一定參加湯姆的生日聚會。It depends意為“這得看情況”，符合句意。B項表示感謝；C項意為“聽起來不錯”；D項意為“不用謝”。

　　2．B　考查倍數(shù)的表達方式。此處用到了as…as…結(jié)構(gòu)，倍數(shù)位于前一個as之前，故選B。其余選項與題意不符。

　　3．D　考查固定短語的用法。此處Judging by是介詞短語，意為“根據(jù)……判斷”。

　　4．A　考查短語辨析。“為某人加油”用cheer sb. up。 句意為：今晚我們隊要和日本隊比賽，讓我們?nèi)ソo他們加油助威吧。

　　5．D　考查讓步狀語從句。句意：“一些中國學(xué)生發(fā)現(xiàn)在倫敦的時候很難適應(yīng)那里的生活。”“的確如此。盡管他們以前對這個城市有了很多的了解。”if only “只要”；now that “既然”；as though “好像”；even though “即使”。even though 符合題意。

　　6．C　考查主語從句。語境為：年輕人通過媒體聽到的和看到的事情幫助他們了解周圍的世界是如何運轉(zhuǎn)的。“young people see and hear in the media”中動詞see和hear缺少賓語，因此空白處應(yīng)填What。

　　7．C　考查非謂語動詞的用法。puzzle的用法為“puzzle sb”，the teacher與puzzle之間的關(guān)系為被動，所以答案選C。

　　8．A　考查動詞短語辨析。A意為“拉出，撤出”；B意為“脫離，退出”；C意為“驅(qū)趕出”；D意為“用完”。句意為： 根據(jù)這份報告，美國政府沒打算把部隊撤出戰(zhàn)區(qū)。

　　9．A　考查定語從句。句意為：中國新的食品法規(guī)定了食品召回制度，即如果食品達不到標準，生產(chǎn)者就必須停止生產(chǎn)。先行詞為a food recall system，定語從句為producers have to stop production if their food isn't up to standards(in the food recall system)，故選A。

　　10．B　do harm to sb/sth為固定短語，意為“對……有害”，且“the modern farming…countryside”為定語從句修飾harm。故選B。

　　11．A　考查主語從句。句意：兩個國家的和平談判要走向何方至今還不知道。It為形式主語，where the peace talk between the two countries is going to lead為主語從句，在主語從句中，有主語、謂語，where作狀語。故選A項。

　　12．B　考查名詞性從句。what引導(dǎo)一個主語從句，并在從句中作offer的賓語(構(gòu)成offer sth. to sb結(jié)構(gòu))。句意為：巴巴拉·瓊斯提供給她的粉絲的是誠實和快樂。

　　13．D　考查交際用語。根據(jù)對話中的Me，too可知，答話人與對方的看法一致，認為對方的想法很好。

　　14．C　句意為：在協(xié)議簽署前的幾年里村民們經(jīng)常相互間發(fā)生猛烈的沖突。violent “猛烈的”；violent clashes “猛烈的沖撞/沖突”；reach an agreement “達成協(xié)議”。

　　15．A　句意：兩國高層領(lǐng)導(dǎo)人之間的會談在友好的氣氛中進行。atmosphere “氣氛”；state “狀態(tài)”；situation “處境”；phenomenon “現(xiàn)象”，由句意可知A項正確。

　　Ⅱ.態(tài)度決定一切。假如一個人的心態(tài)良好，始終保持樂觀的狀態(tài)，死神也會望而卻步，為他打開生命的綠燈。

　　16．B　根據(jù)第三段中的內(nèi)容可知他總是心態(tài)“良好”。D項表示“平衡的”，不符合語境。